FAQ Group: Bidding

How do I register to bid?

To register on the John Pye website so that you can bid and win with us you will need to fill in our online registration form and accept our terms and conditions.
The registration page can  be found here –  https://www.johnpyeauctions.co.uk/registration.asp.

How do I bid?

Once you have registered an account with us and accepted the terms and conditions you can enter the online auctions.
You log into your account and select which auction it is you want to view online. https://www.johnpyeauctions.co.uk/index.asp and press “Click here to enter” and click the same on the next page.
This will then bring up all the lots in that particular auction.
Click on the item you wish to bid on.
It will show you the minimum next bid.
You can enter your maximum bid here.
Each bid shall be final and binding as soon as the Bid button is clicked
Once you have won your items you will be invoiced.  Your invoice will include a Buyers Premium of 22% plus VAT on the lot and on the Buyers Premium.
In addition, if you item is for delivery then there will be the delivery charge and VAT.

Will I need to verify my details?

When we have new customers or there has been unusual behaviour on an account, we ask the customer to contact us to confirm their details and that you had fully read and understand our Terms & Conditions

Can John Pye staff bid on items?

John Pye staff can bid on items with prior authorisation from the management team. They are not permitted to place bids within working hours.

Can I withdraw my bid?

We cannot remove a bid.  Each bid shall be final and binding as soon as the Bid button is clicked.  The online auction is a live auction and each bid submitted is irrevocable and cannot be amended or corrected, even if submitted in error and notified to JOHN PYE & SONS.

Is shill bidding allowed?

Shill bidding is when someone bids on an item to artificially increase its price. This could create an unfair advantage or cause another bidder to pay more than they should. We want to maintain a fair marketplace for all our users, and as such, shill bidding is not allowed at John Pye.

I can’t place bids. What can I do?

We never want to disrupt someone from using our auction however If we have placed a restriction on your account, it’s usually:

  • To verify accounts for new customers
  • Non-payment on won lots
  • Late payment on won lots
  • Storage fees unpaid
  • A serious violation of one of our rules or policies.

I cannot login to my bidding account

Some common causes for this are:

  1. Some devices add a space after the email address
  2. The website browser you are using can also affect this. Please try an alternative web browser.
  3. Your password is case and number sensitive. Make sure an O is not a 0 (zero) or a 1 is not an l (lowercase L)
  4. If your account hasn’t been used in a while it may be archived. Please contact the customer service team.

If all that fails, we can force a password reset on the account

My bid was the highest and now I have been out bid and the auction has an extra 3 minutes added to the end time, why?

The Bidding Website operates a ‘3 minute rule’ which means that any person who bids on-line within the last 3 minutes of a specific Lot closing time will instigate the automatic extension of the Lot closing time by an additional 3 minutes and so on for any such subsequent bids.