FAQ Group: Delivery

What options do I have with my DPD delivery?

With DPD, using your parcel number and selecting “Show My Options” you can:

    1. Collect from a pickup shop
    2. Deliver to a neighbour
    3. Change delivery day
    4. Deliver to a safe place
    5. Deliver to an alternate address
    6. Upgrade your delivery

I don’t know if my item is for collection or delivery?

Each of our sales is now offering either Parcel Delivery, Pallet Delivery or Collection by appointment.  You can’t choose which method as this is already allocated to each sale and is to control safety measures for our staff and customers.  Each sale will have a small icon telling you which method it is.
Each of our sales offer either Collection by appointment (Click and Collect), Parcel Delivery, Pallet Delivery or 2 Person lift Delivery to a room of your choice.
The type of auction / delivery method are clearly displayed next to the auction title on the auctions homepage i.e https://www.johnpyeauctions.co.uk/ as shown in the image below.

After clicking on an auction link from the homepage the delivery types are denoted by an image. See below delivery image types.

Collection Only

Parcel Delivery (DPD)

Pallet Delivery (Curbside Only)

2 Person Lift

When viewing the lot list, each lot will have one of the following icons applied to it to denote the type of delivery.

Collection Only

Parcel Delivery (DPD)

Pallet Delivery (Curbside Only)

2 Person Lift

If I win items from Multiple salerooms can you combine the delivery charge?

Items that are for delivery via DPD, that are won from the same auction, the same sale and that are on the same invoice can be bundled together for one postage price.  So, whether you win one item or multiple it is one price.  This is for Parcel Delivery only.
Pallet delivery items from the same site, same sale that are on the same invoice will get put together.  Each lot has a pallet icon with a size so you know exactly how much space on a pallet the item takes up.  Please note that items that take up less than a pallet will still need to be delivered on one whole pallet.
For our delivery guide & prices please follow the link – https://www.johnpye.co.uk/delivery/

How do the pallet sizes and prices work

Items that can be palletised are identified by a picture of a forklift against each lot description
We have designed a simple system to help you to estimate how many pallets are required to deliver you your lots.
On each lot there is an icon to denote how much space on a pallet the lot occupies.

 Quarter Pallet
 Half Pallet
 Full Pallet

For Pallet prices please click on the following link.
https://www.johnpye.co.uk/delivery/

My item at one site arrived within 48 hours so why am I still waiting 6 days later for my goods from another site?

All our sites are different in terms of how big they are, how much staff we have and the size of each actual sale.  This means that lots do come out at different times which is why we do advise 7 working days to cover for this.

Can I track my delivery?

Once a delivery label has been created you will be provided with a tracking link.
For parcel deliveries with DPD you can click “Show my options” and it will direct you to the DPD website where they have the following options:

  1. Collect from Pick up shop
  2. Delivery to my neighbour
  3. Change of delivery day
  4. Deliver to a safe place
  5. Deliver to an alternative address
  6. Upgrade my delivery

Please note that you get the notification when the label has been created so your item may still need to be packaged and collected via DPD

What method of delivery will my items be?

We now offer various forms of delivery.  Each auction states what method of delivery is available for that particular sale.
PARCEL DELIVERY
e.g. Small household appliances, clothing and games consoles etc
Parcels are delivered through DPD and you will receive tracking information for this.  Items that are won from the same auction, the same sale and that are on the same invoice can be bundled together for one postage price.  So, whether you win one item or multiple it is one price.
PALLET DELIVERY
e.g. White goods, household appliances and furniture
On certain auctions we now offer pallet delivery. We have designed a simple system to help you to estimate how many pallets are required to deliver you your lots.  On each lot there is an icon to denote how much space on a pallet the lot occupies.
TWO PERSON LIFT
e.g. White goods, household appliances and furniture
Delivery to the room of your choice.  Please note auctions designated with this type of delivery also offer a click and collect option if delivery is not required. This option is available when paying an invoice.
Please allow up to 7 working days for DELIVERIES to arrive.
For more information on deliveries please follow the link and look at our delivery guide https://www.johnpye.co.uk/delivery/

My item says Two Person lift or collection, what does that mean?

On selected Click & Collect sales we now offer a 2 person lift delivery service. There is a new Icon  next to items where we offer the new service
The Price will depend on the weight of the items, prices starting from £59 + VAT per Lot (one lot can consist of more than more item for example a three piece suite)
When you go to pay online, you get an option to “opt in” to the Delivery charge – this will then be automatically added to the invoice. Click and collect is available as the default option.
Please note: If you are unhappy with your item, the delivery team will not accept the item back. You will be advised to contact JP&S with any problems.