FAQ Group: Invoices & Payments

Once you have won an item, we send you your invoice in an email.  This is normally a few hours after the whole auction has finished.  Your will also find this in the “INVOICES” section when you log on to the website.
All payments should be paid within 2 days to prevent a restriction being placed on your account
You can make payment through invoices section by clicking on the relevant invoice that you wish to pay.
Payments will not go through if you do not enter the same address as your card provider identically. Nor will payments go through if you use someone else’s card.
We also accept BACS payments:
(Please include the delivery fee)
GENERAL AUCTION
Natwest
Reference: (Your Buyer Number)
Sort Code: 60-80-09
Account Number: 84605790

Your will receive your full invoice by email, with break a breakdown, a few hours after the auction has finished.  A basic version of this will also appear in the “INVOICES” section when you log on to the website.  You can make payment through this section by clicking on the relevant invoice that you wish to pay.
After a period of time paid invoices will be removed from this section of your account so please keep a record of the invoice we sent to you in PDF format through your email.

Once payment has been received and showing on your account, we start to process your order for delivery.  We do not send a payment confirmation out to you however you will receive both a text and an email (both with tracking link) with the delivery address on once a label has been created

You must adhere to the payment deadline on your invoice when you win your item.
Late payment or non-payment can result in:

• Your account getting restricted
• You being charged storage fees
• You losing your lots and them being resold at future auctions

Please ensure payments are made promptly within the 2-day payment window.  Thank you

Payments will not go through if you do not enter the same address as your card provider identically. Nor will payments go through if you use someone else’s card.
The usual problem is not entering the first line of the address exactly as your card provider has this
Please retry, but if you are still experiencing problems, you can pay by bank transfer using the following details
Natwest
Reference: (Your Buyer Number)
Sort Code: 60-80-09
Account Number: 84605790

Invoices cannot be cancelled. Please refer to our Terms and Conditions for further details.
https://www.johnpye.co.uk/terms/general-auction-terms-and-conditions-2.pdf

If you do not honour your obligations for payment as detailed in our Terms & Conditions, we will have no alternative but to place a restriction on your account. This means you will no longer be able to participate in future auctions with John Pye.

You can find your Buyer Number at the top Left-hand corner of your invoice. It’s the shorter number.
Your invoice number is below that and is longer.  It will be a mixture of letters and numbers.

Your invoice number a mixture of letters and numbers and is in the top left hand corner of your invoice.